CD One Price Cleaners Privacy Policy

Last Updated: May 26, 2026. Effective July 1, 2026.

Cleaners Depot Franchise, LLC, owner of the CD One Price Cleaners^® trademark and related other Marks, Cleaners Depot Franchise, LLC, and their affiliates and subsidiaries (collectively, “CD One,” “we” or “us”), understand the importance of privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose the personal information described below, as well as the rights and choices individuals have regarding such personal information. For additional information about the privacy choices/rights you have regarding your personal information, please review Section 6 – Your Privacy Choices and Section 15 – Additional Information for Certain U.S. Residents.

By using our Services (as defined below), you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use, available at https://cdonepricecleaners.com/terms-of-use-v2/, including their applicable terms governing limitations on damages and the resolution of disputes.

Table of Contents

1. Scope
2. Personal Information Collected
3. Purposes for Collecting and Processing Personal Information
4. Disclosures of Personal Information
5. Cookies and Other Tracking Mechanisms
6. Your Privacy Choices
7. Plug-ins and Social Media Widgets
8. Testimonials
9. User-Generated Content
10. External Links and Features
11. Children’s Privacy
12. Security
13. Changes to this Privacy Policy
14. Contact Us
15. Additional Information for Certain U.S. Residents

 

1. Scope

Except as otherwise described below, this Policy applies to our processing of personal information related to:

• Current, former and prospective customers, including users of our websites, including cdonepricecleaners.com, (collectively, the “Site”) and mobile applications (collectively, the “App”) where this Policy is posted; individuals that visit a retail CD One Price Cleaners® store (each a “CD Store”) or access and use our mobile garment care services (the “Delivery Services”), satellite stores that offer self-service kiosks for transaction and order fulfillment (“Kiosk Stores”), and related services; individuals who register for or participate in our events, games, contests, promotions, campaigns, surveys or research conducted by us; and individuals who subscribe to receive news, information, and marketing communications and other materials from us. Collectively, these are referred to as our “Services”.
• Current, former and prospective franchisees (defined below)
• Individuals who communicate or otherwise interact or engage with us related to our business or the Services.

All CD Stores are independently owned and operated by franchisees (“Franchisees”) who may also operate or perform some of the Services, including the Delivery Service and Kiosk Stores. This Policy does not apply to our Franchisees or to their collection, use, disclosure or treatment of personal information.

2. Personal Information Collected

We collect personal information directly from you, from third-party sources, and automatically through your use of the Services. To the extent permitted by applicable law, we may combine the personal information we collect from publicly available or third-party sources. The personal information we may collect varies depending upon your use of our Services and our interactions with you.

Personal Information Collected Directly. We may collect the following personal information directly from you.

• Contact Details and Identifiers. We may collect certain contact details and other personal identifiers such as your name, phone number, email, and mailing address. Where you opt in to receive SMS text messaging from us, we may collect your name and phone number for purposes of texting you marketing communications. The SMS opt-in data that we collect, and your consent, will not be shared with third parties; however, we may share such information with our service providers who provide functions on our behalf and at our direction, including those who assist us with our text messaging service. Our service providers are not authorized to use the information we share with them for their own purposes.
• Communications and Interactions. When you email, call, or otherwise communicate or interact with us, including if you complete forms on our Site or in our App, we may collect and maintain records of your contact details, communications and interactions, our responses, and communication records regarding information provided to us related to any customer support requests, if applicable.
• Promotional Information. We may collect your name and contact information when you sign up for contests or promotions.
• Responses and Feedback. If you participate in surveys or questionnaires conducted by us, we may collect your responses and feedback, and any other information you choose to provide.
• Transaction Information. If you establish an account for a Delivery Service or Kiosk Store order or make a purchase through the Site or the App, your payment information (including credit card details) is collected directly by our third-party payment processor on our behalf. We do not receive or store your full payment information. We receive only limited information from the payment processor, such as transaction history (including purchase amount, date, and a truncated reference to the payment method used).
• Preferences and Other Requests. We also may collect information about your preferences, including communications preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.
• Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective business partners, and vendors and service providers, including professional contact details and other similar identifiers, company and professional-related information, and communications records.
• Events and Registrations Details. We may collect personal information related to your participation in our events, including our campaigns, games, and other online activities, as well as other requests that you submit to us related to such events and our Services. For example, if you register for or attend an event that we host or sponsor, we may collect information related to your registration for and participation in such event.
• Location Information. If you create an account for a Delivery Service or Kiosk Store (whether via the Site or App) we also collect your geolocation information.

Personal Information Collected from Third Parties. We may also collect and receive certain personal information about you from Franchisees and other third-party sources, such as from business partners, data analytics and marketing providers, social media platforms, publicly available sources, and service providers or other third parties who provide services or perform functions on our behalf.

Personal Information Collected Automatically. We also may automatically collect the following information about your use of our Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; page views; links you click; IP address; location information; the length of time you visit our Site, use our App, or otherwise use our Services; referring URL; access date and time; mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the Services; and the length of time that you are logged into our Services. We may combine this information with other information that we have collected about you, including, where applicable, your username, name, and other personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

3. Purposes for Collecting and Processing Personal Information

Generally, we may collect, use, disclose and otherwise process the personal information we collect as authorized or directed by you and as follows:

• Services and Support. To provide and operate our Services, manage your account, communicate with you about our business or the Services, including, for example, to provide customer service, troubleshooting, technical or other support to customers and Franchisees (including their respective employees and contractors), to respond to your requests or inquiries, and otherwise run our business, the Services, and our day-to-day operations.
• Orders and Transactional Updates. To contact you by phone, text message or email about your orders (including CD Store, Kiosk Store, and Delivery Service orders), including confirmation, completion and status updates and other transactional communications.
• Analytics and Improvement. To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve and refine the Services, to improve the customer experience, to develop new products and Services, for quality control and training purposes, and to otherwise develop or improve the Services new offers (including to develop new features and services);
• Research and Surveys. To administer our contests, promotions and surveys, and to analyze the results for research purposes;
• For Marketing and Promotional Purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. When you have opted in, we also may contact you by text message. We may use the information that we learn about you to personalize your experience with the Services and to help us deliver and measure targeted advertising to you and other users across third-party sites and services;
• Security and Protection of Rights. To protect the Services and our business operations, our rights and those of our stakeholders and investors, to prevent and detect fraud, unauthorized activities and access, and other misuse of our Services, including where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use; and
• Compliance and Legal Process. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

4. Disclosures of Personal Information

We may disclose the personal information we collect for the purposes described above with the following recipients and in the following circumstances:

• Users of Our Services. Any comments or other information that you post about our Services, or that you submit to us, or any third-party vendor as feedback, may be made available to all other users. We may post all or part of any comment that you provide us (whether by phone, fax, email, text message or through submissions to Google, Facebook, Meta, Yelp, Podium or other third-party sites). However, we will only use your first name, city and state in any future dissemination or posting of your comments or feedback if shared with other users.
• Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform services for us. These service providers may only use the information we share with them on our behalf, in order to provide their services to us.
• Affiliates. We may disclose the information we collect from you to employees and other third parties associated with affiliates and subsidiaries of CD One; however, if we do so, the use and disclosure of your information will be subject to this Policy.
• Franchisees. We may disclose the information we collect from you to Franchisees. If you submit feedback to us related to any order you have placed through a Franchisee-owned CD Store, the relevant Franchisee will also see that feedback including your name, contact information and order details.
• Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding, for purposes of transitioning the continuity of Services provided to you to another company, or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company in accordance with applicable laws. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transaction such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.
• In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this Policy, or as evidence in litigation in which we are involved.
• Aggregate and Anonymized Information. We may share aggregate or deidentified information about users and the Services with third parties for marketing, advertising, research or other similar purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom we displayed the advertisements.

5. Cookies and Other Tracking Mechanisms

We use cookies, pixels, local storage objects, log files, and other mechanisms to automatically collect browsing, activity, device, and similar information within our Services. We may also engage third-parties or service providers to do the same. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize and improve the performance of our Services, as well as for marketing and analytics purposes, and to personalize content in our Services. To manage your preferences regarding cookies and other tracking mechanisms within our Services, please see Section 6., Your Privacy Choices, below.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We might use cookies to uniquely identify you, in order to help us to process your transactions and requests, to track aggregate and statistical information about overall user activity, and to display advertising both on our Site, App and on third-party sites and online services. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies some features of our Site may not function.

Clear GIFs. Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, though, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, help us manage content, and compile statistics about usage. We and our third-party service providers also might use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third-Party Analytics. We use third party tools, such as Google Analytics, which are operated by third party companies. These third-party analytics companies may use cookies, pixels, and other similar tools to collect usage data about our Services in order to provide us with reports and metrics that help us evaluate usage of our Services and improve performance and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Third-Party Advertising. We use third parties such as ad network providers, advertisers, sponsors and/or traffic measurement services (“Ad Networks”) to deliver targeted advertising and to evaluate the success of our advertising campaigns. Ad Networks display advertisements based on your use of our Site and App, as well as other websites and online services. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Ad Networks may use cookies, JavaScript, web beacons (including clear GIFs), and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each Ad Network’s privacy policy, not this one. We may also provide these third-party advertisers with information about your usage of our Services.

6. Your Privacy Choices

We make available several ways that you can manage your preferences and privacy choices related to your personal information. Some of these choices are browser and device specific, which means that you may need to set the preference for each browser and device you use to access our Services. In addition, if you delete or block cookies, you may need to reapply these preferences to each browser and/or device used to access our Services. The preferences and privacy choices we make available include:

• Account Information. You may modify any customer account information that you have submitted at a CD Store by speaking with a store representative who can update, modify, or delete your customer account information. You may modify account information that you have submitted through a Site Kiosk Store, or through the App, by logging into your account and updating the information you have submitted. You may also delete your account if you like. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time.
• Marketing Communications. We may send periodic promotional emails or other similar communications to you, in accordance with applicable law. You may opt-out of these communications by following the instructions provided to you in the communication. If you opt-out of receiving promotional content from us, we may still send you communications about your account or any services you have requested or received from us. If you have opted in to receive text messages from us, you can opt out of receiving marketing text messages from us at any time by replying “STOP”.
• Browser Signals. Our Site currently does not respond to “Do Not Track” signals. However, our Site may respond to other opt-out preference signals as may be required by law.
• Industry Ad Choice Programs. You can also control how participating third-party ad companies use the information that they collect about your visits to our Site and those of third parties, in order to display more relevant targeted advertising to you. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance). Opting out of participating third party ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Site. You may also continue to receive targeted ads on other websites from companies that do not participate in the above programs.

7. Plug-ins and Social Media Widgets

Our Site may include social media features and widgets, such as the Facebook Like button and the “Share this” button, as well as other interactive mini-programs that run on our Site and other Services and enable certain features to work (e.g., blogs and comments). These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for other purposes. These features are displayed on our Site or in our App, but are hosted by third parties, and are subject to their own privacy policies, not this one. Your interactions with these features are governed by the privacy policy of the company providing them.

1. Testimonials

Our Site and App offer customers the opportunity to submit a testimonial regarding their experience receiving a Service (a “Testimonial”). We may exploit and distribute information from any Testimonial or post that you submit, throughout the world, in any manner, in perpetuity, at our sole discretion, without any compensation to you or any other party. In particular, please be advised that we may publish any Testimonial on our Site and in other advertising materials. Any personal information you submit in a Testimonial can be read, collected, or used by us or other visitors of our Site, and could be used for any purpose. Further, any information you submit in a Testimonial can be read, collected, or used by us and our representatives or a CD Store franchisee and their employees. We do not ask you to disclose personal information other than your name in a Testimonial or a Post, but please be advised that your name and any other personal information you choose to provide may be used by us or a CD One franchisee. Those limitations and requirements for our use and disclosure of your personal information that are set forth in the other provisions of this privacy policy do not apply to information provided by you in a Testimonial or in a post. However, if we share any information provided by you in a Testimonial or post, we will only use your first name, city and state in any future dissemination or posting of your comments or feedback if it is shared with other users.

9. User-Generated Content

Portions of our Services, as well as surveys and other requests that we send to you via email or other method, may request or permit you to submit comments, feedback and other content; any information that you submit via one of these methods may be viewable to other visitors to our Site. We cannot prevent this information from being used in a manner that may violate this Policy, the law or your personal privacy.

10. External Links and Features

The Services may contain links to other, third-party websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.

11. Children’s Privacy

Our Services are not designed for children under 13. If you are a parent or legal guardian and you believe we have collected your child’s information in violation of applicable law, please contact us using the contact information below.

12. Security

We have implemented safeguards aimed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.

13. Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we make any changes to this Policy that materially affects our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change on our Site, in the App, within our Services, or via email.

14. Contact Us

If you have any questions regarding our Privacy Policy, please contact us via our contact form at https://cdonepricecleaners.com/contact/.

15. Additional Information for Certain U.S. Residents

This section of the Policy provides additional information for certain U.S. residents under applicable state privacy laws.

Consumer Rights. Residents of certain U.S. states, including Minnesota and Indiana may have additional rights under applicable privacy laws, subject to certain limitations, which may include:

• Access. To confirm whether we are processing their personal information and to obtain a copy of their personal information in a portable and, to the extent technically feasible, readily usable format.
• Deletion. To delete their personal information provided to or obtained by us.
• Correction. The right to correct inaccuracies in their personal information, taking into account the nature and purposes of the processing of the personal information.
• Opt–Out. To opt out of certain types of processing, including:
  • to opt out of the “sale” of their personal information;
  • to opt out of targeted advertising by us; and
  • to opt out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.
• Revoke Consent. If you have provided your consent in order for us to process your personal information, you may revoke such consent.

You may submit a request to exercise most of your privacy rights under U.S. state privacy laws online using our webform here.

To opt out of the use of your online browsing information for purposes of “sales” or targeted advertising by us, you can adjust your cookies settings here. See Section 5. Cookies and Other Tracking Mechanisms and Section 6. Your Privacy Choices for more information. In addition, our website responds to global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will process that as a request to opt that particular browser and device out of “sale” and/or targeted advertising (i.e., via cookies and tracking tools) on our Site and App.

We will respond to your request as required under applicable U.S. privacy law(s). When you submit a request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial. If we deny your request, you may appeal our decision in accordance with the instructions we provide in our response.

To the extent permitted under applicable U.S. privacy laws, you may also designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization, and we may also require the relevant consumer to directly verify the identity and authority of the authorized agent.

If you are a resident of Minnesota, you may contact us at https://cdonepricecleaners.com/contact/ to request a list of the third parties with whom we have disclosed your personal information. Please note, the categories of third parties that we disclose personal information to generally are listed in Section 4. Disclosures of Personal Information above.

Sales of Personal Information

While we do not disclose personal information to third parties in exchange for monetary compensation, our use of third-party analytics and advertising cookies may be considered “selling” under applicable U.S. privacy laws. We may “sell” the following categories of personal information: identifiers, Internet and network activity information, and commercial information. We may disclose these categories to third-party advertising networks and analytics providers for purposes of marketing and advertising, to improve and measure our ad campaigns, and to better understand how users access and use our Site and App. You may opt out of the sale of your personal information as further described above.