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CD One Price Cleaners Privacy Policy

Last Updated: 8/25/2023

Scope of This Policy

Cleaners Depot, LLC, owner of the CD One Price Cleaners® trademark, and Cleaners Depot Franchise, LLC, owner of the Scamper branded software, its subsidiaries (collectively, “CD One,” “Clean On Wheels”, “Scamper”, “we” or “us”), understand the importance of privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose your information, including personal information and comments, that we collect through our website cdonepricecleaners.com (the “Site”) our mobile applications (the “App”), at a retail CD One Price Cleaners® store (a “CD Store”) and other information shared by customers by phone, fax, email, text messaging or through customer submissions to Google, Facebook, Yelp, Podium or other third party sites.  In this Policy, Services means our mobile garment care services (the “Delivery Service”), our locker system (the “Locker System”) or at a CD Store (collectively, the App, Site, Delivery Services, Locker System and associated products and services are the “Services”).  Some of the Services may be provided by independently owned and operated CD One Price Cleaners or others to provide such services (the “Authorized Providers”).

Most CD Stores are independently owned and operated by franchisees (“Franchisees”).  This Policy does not apply to our Franchisees’ collection, use, disclosure or treatment of information.

Information We Collect

We may collect information about you directly from you, from third parties, as well as automatically through your use of our Site or Services, or information shared by you at a CD Store.

Information We Collect Directly. We collect information from you when you register on our Site, download our App, visit a CD One Store or use certain Services. The information that we collect about you may include your name, business and home contact information such as phone, email, and address, as well as your preferences and purchase history.  We also collect information, including name and contact information, when you sign up for contests or promotions, complete questionnaires or surveys, or otherwise submit comments and feedback on our Services. In addition, if you establish an account for a Delivery Service or Locker System order or make a purchase through the Site or the App, we will collect your personal information including payment information (including credit card details) as well as payment history.

Location Information.  If you create an account for a Delivery Service or Locker System order (whether via the Site or App) we also collect your geolocation information.

Information We Collect Automatically.  We also may automatically collect the following information about your use of our Services (including our App) through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; page views; links you click; IP address; location information; the length of time you visit our Site and or use our Services; referring URL; access date and time; mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the Services; and the length of time that you are logged into our Services.  We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information  Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How We Use the Information We Collect About You

We may use your information, including personal information, as follows:

  • To identify which of our services may be of interest to you;
  • To fulfill requests for information;
  • To communicate with you by phone, text message or email about the status of an order at a CD Store, through the Locker System or through the Delivery Service to provide information to you or to receive information from you about any orders or to share marketing information about our Services; message frequency varies and message and data rates may apply;
  • To improve and refine the Services, to improve the customer experience, and to develop new products and Services;
  • To administer our contests, promotions and surveys, to analyze the results for research purposes, and to comply with legal requirements;
  • To personalize your experience with the Services;
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may contact you by text message.  We may use the information that we learn about you to assist us in advertising the Services on third-party websites;
  • To better understand how users access and use our Site and Services both on an aggregated and individualized basis, in order to improve our Site, App and Services, to respond to customer desires and preferences, and for other research and analytical purposes; and
  • For other purposes where required by law or consented to by you.

Sharing Your Information

We may share your information, including your personal information, as follows:

  • Mobile Numbers. We will not share or sell your mobile phone number with any party except with those platforms such as Twilio and Podium with whom we contract on our behalf to facilitate direct messaging with you.
  • Users of Our Services. Any comments or other information that you post about our Services, or that you submit to us, or any third party vendor as feedback, may be made available to all other users.  We may post all or part of any comment that you provide us (whether by phone, fax, email, text message or through submissions to Google, Facebook, Yelp, Podium or other third-party sites).  However, we will only use your first name, city and state in any future dissemination or posting of your comments or feedback if shared with other users.
  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform services for us. These service providers may only use the information we share with them on our behalf, in order to provide their services to us.
  • Affiliates. We may disclose the information we collect from you to affiliates and subsidiaries of CD One; however, if we do so, the use and disclosure of your information will be subject to this Policy.
  • Franchisees. If you submit feedback to us related to any order you have placed through a Franchisee-owned CD One Store, the relevant Franchisee will also see that feedback including your name, contact information and order details.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the acquiring company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this Policy, or as evidence in litigation in which we are involved.
  • Aggregate and Anonymized Information. We may share aggregate or anonymized information about users and the Services with third parties for marketing, advertising, research or other similar purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom we displayed the advertisements.

Cookies and Other Tracking

As mentioned above, we might use cookies (further described below) and other tracking mechanisms to track information about your use of our Site, App or Services. We may combine this information with other personal information we collect from you.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies or opting out of ad networks).

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We might use cookies to uniquely identify you, in order to help us to process your transactions and requests, to track aggregate and statistical information about overall user activity, and to display advertising both on our Site, App and on third-party sites. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies some features of our Site may not function.

Clear GIFs. Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, though, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, help us manage content, and compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third-Party Analytics.  We also use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites and the services we provide.  We use these tools to gather non-personal information about users to help us improve our services, performance and user experiences.  These analytics providers may use cookies and other technologies to perform their services, and may combine the information that they collect about you on our Sites with other information that they have collected.  This Policy does not cover such third parties’ use of the data.

Advertisements

We use third parties such as ad network providers, advertisers, sponsors and/or traffic measurement services (“Ad Networks”) to display advertisements on our Sites, to assist us in displaying advertisements on third party websites, and to evaluate the success of our advertising campaigns. Ad Networks display advertisements based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Ad Networks may use cookies, JavaScript, web beacons (including clear GIFs), and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each Ad Network’s privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.

You may opt-out of many Ad Networks, including those operated by members of the Network Advertising Initiative (“NAI”).  For more information regarding this practice by NAI members, and your choices regarding these Ad Networks, please visit the NAI website.  Opting out of one or more NAI member Ad Networks only means that those members no longer will deliver targeted content or ads to you, based on your visits to multiple websites. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. Additional information is available on the NAI website websites accessible by the above links.

Marketing Choices

We may send periodic promotional or informational emails or text messages to you, as well as transactional emails or text messages (such as order notifications and feedback requests). You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.

Plug-ins and Social Media Widgets

Our Site may include social media features and widgets, such as the Facebook Like button and the “Share this” button, as well as other interactive mini-programs that run on our Site and Services and enable certain features to work (e.g., blogs and comments). These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for other purposes. These features are displayed on our Site, but are hosted by third parties, and are subject to their own privacy policies, not this one. Your interactions with these features are governed by the privacy policy of the company providing them.

Testimonials

Testimonials: Our Site and App offer customers the opportunity to submit a testimonial regarding their experience receiving a Service (a “Testimonial”). We may exploit and distribute information from any Testimonial or post that you submit, throughout the world, in any manner, in perpetuity, at our sole discretion, without any compensation to you or any other party. In particular, please be advised that we may publish any Testimonial on our Site and in other advertising materials. Any personal information you submit in a Testimonial can be read, collected, or used by us or other visitors of our Site, and could be used for any purpose. Further, any information you submit in a Testimonial can be read, collected, or used by us or CD One franchisee.  We do not ask you to disclose personal information other than your name in a Testimonial or a Post, but please be advised that your name and any other personal information you choose to provide may be used by us or a CD One Franchisee. Those limitations and requirements for our use and disclosure of your personal information that are set forth in the other provisions of this privacy policy do not apply to information provided by you in a Testimonial or in a Post. However, if we share any information provided by you in a Testimonial or Post, we will only use your first name, city and state in any future dissemination or posting of your comments or feedback if it is shared with other users.

User-Generated Content

Portions of our Services, as well as surveys and other requests that we send to you via email or other method, may request or permit you to submit comments, feedback and other content; any information that you submit via one of these methods may be viewable to other visitors to our Site. We cannot prevent this information from being used in a manner that may violate this Policy, the law or your personal privacy.

Third Party Links and Access to Site

The Services may contain links to other, third-party websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.

Correcting, Amending, and Deleting Personal Information

You may modify any account information that you have submitted at a CD Store by speaking with a store representative who can make update, modify or delete information.  You may modify any account information that you have submitted through a Site or through the App, by logging into your account and updating the information you have submitted. You may also delete your account if you like. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time.

Children’s Privacy

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from the applicable CD Store system, Site or App.

Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or notifying users via email.

Contact Us

If you have any questions regarding our Privacy Policy, please contact us at tryan@cleanersdepot.com.